“Yes, I know, I have to be thinking of Utopia PD and not my PD”. Those words were shared with me by a police officer who was seeking promotion to sergeant.
Utopia PD, as I enlightened this officer, is a metaphor for that perfect police department where policies & procedures, general orders, and training are appropriate, current, and embraced by everyone in the agency. Police promotion exams tend to test for utopia even though reality is quite different. This sergeant candidate was struggling with reality in the workplace compared to what he was supposed to say at his promotion oral board.
Long ago, I discovered that practice often differs from policy in police work. Evolving practices, resistance to change, and insufficient resources, are just a few reasons for this gap. All obvious obstacles, but the most powerful obstacle that exists in every agency and is virtually invisible is the organization’s culture.
The Final Report of The President’s Task Force on 21st Century Policing captures this in one line, ‘There’s an old saying, “Organizational culture eats policy for lunch.”’
“Utopia PD” has a culture of Police Excellence. Real utopia is elusive, but improving a police culture is not. Improving a police culture should be the leadership and supervision mandate. Without ongoing attention, the culture will take its own direction and may very well facilitate undesirable behaviors in the workplace. A culture of Police Excellence is one where practice mirrors policy. Perfection may remain elusive, but improvement should always be an organizational goal.
My Police Excellence program provides the tools for police leaders and supervisors to change their organization’s culture into an ally, rather than allowing it to become a foe.
With 34 years of experience – 21 years of policing from street cop to assistant chief and 13 as a certified police leadership instructor and coach – I have seen how organizational culture can be an obstacle, and I have seen it harnessed to be an asset. The key is not just in knowing how to manage it, but also in how to assure that it is given the consistent attention that it requires.
Simplifying complex police leadership practices so that they are easier to understand and apply is my strength. I have done the research on what works to improve organizational effectiveness and I have converted that information into simple models that police leaders at all ranks can apply. Once you experience the Police Excellence program I am confident that you will see the opportunities for greater success in your agency.
The three focus points you will see covered in my Police Excellence presentations are:
- The 3 ways leaders can change culture for the better
- The 4 ways leaders can increase officer trustworthiness
- The 5 ways leaders can decrease uncertainty in the workplace
That’s it…3 tools that when applied consistently in your workplace can move your culture to one of Police Excellence. If this is the improvement that is needed in your law enforcement agency, consider the program delivery options below.
Police Excellence for Police Executives can be delivered as
- 45-90 minute keynote
- ½ day executive program
Police Excellence for Police Supervisors and Middle Managers covers the core of the executive-level program and then goes deeper into behaviors of the influential police leader, regardless of the rank they hold. This program is delivered as a
- One-day training course
Want a culture of Police Excellence? Just give me a call on my direct line (860-647-7993) and I will personally answer your questions on how I can help.